Mail Order

Mail Order Manager was originally developed for traditional mail order and catalogue companies that relied on orders arriving by mail, fax and by telephone.  For many companies this is very much how they continue to transact. Ecommerce may facilitate some companies but at the end of the day whether you are an e-tailer; have an EBay or Amazon shop or produce a catalogue the way you process an order is much the same regardless. As far as M.O.M is concerned an order is an order is an order; equally a customer is a customer is a customer.

It is imperative that customer service levels are increased by being able to react to any question a customer may have about your products and status of their orders ,as well as and being able to place an order quickly and easily. For this reason M.O.M. has been designed to be to have all the customers’ information on one screen (albeit a lot of the information is held in tabs) rather than needing to open up multiple screens to answer the customer’s enquiry adequately.

The biggest compliment that we receive about M.O.M. is how intuitive it is. The process of capturing customer information, placing an order and then processing this is quick and easy.  The order processing can also be tailored to your needs, M.O.M. gives you the ability to take away functions and features that are not needed by your staff, to be turned on at a later stage when needed or when they have mastered their present requirement.