Multichannel Order Manager (M.O.M.) 8
Multichannel Order Manager (M.O.M.) is the leading integrated Ecommerce and PCI compliant order management software built for ecommerce, multi-channel and distribution businesses. With over a million online shoppers daily, nearly £5 million in gross merchandise sales every day, and the responsibility of continuously optimising over £2 Billion + in inventory, M.O.M. has earned a strong reputation in the industry.
M.O.M. gives you the keys to drive your business with its powerful features and functionality. From shopping cart integration and selling tools to PCI compliance and fraud protection, it provides you with a complete order management solution. You'll be able to effectively handle order import, inventory management, order fulfilment, and order processing automation for your fulfilment centre or ecommerce business.
Internet Commerce
- Open APIs allow you to connect to virtually any ecommerce shopping cart or 3rd party system
- Integration with most of today's leading Ecommerce channels including Amazon®, eBay®, Yahoo!®, MIVA®, Shopsite® ecommerce & more
- SiteLINK Ecommerce option for completely integrated two-way web store creation and management including online shopping cart functions
- Cross Channel Order Import/Export option for one-way order downloads from other Ecommerce systems, shopping cart software, and shopping channels
- User-definable order import file template creation and maintenance for import routines from your most frequently used Ecommerce and order taking sites and services
- Custom Ecommerce site design & feature services for your SiteLINK Ecommerce online store and general email and advertising campaigns
- Online shipping options for USPS tracking, Endicia®, Fedex Shipping, UPS Shipping, Flat Rate Shipping and other Shipping Solutions
- Credit card payment processing and alternative payments through Google Checkout and Paypal
- Integrated chat software options
- Works with Google Analytics for oversight of Google Adwords and more
PCI Compliance and Fraud Protection
- Automatically identify and carve-out suspicious transactions so you can protect your bottom line by catching fraudulent orders before they ship
- Follows the PCI Payment Application Data Security Standard (PA-DSS) and has undergone an independent third-party audit of our development processes
- Protects stored data and encrypts the transmission of cardholder data across open, public networks
- Restricts access to cardholder data and assigns a unique ID to each person with computer access
- Tracks and monitors all access to network resources and cardholder data
Customer Management
- Multiple criteria customer search
- Information and catalogue fulfilment requests
- Phone contact, call and email scheduling including "best time to contact"
- SiteLINK ecommerce powered online display for contacts, accounts, previous order checkout review, previous shopping cart purchases, customer specific pricing and account overview
- Built-in form letter writer including MS Word® interface
- MS Outlook® interface & STMP formats for e-mail correspondence
- Customisable customer information & demographic fields
- Customisable invoices and paperless invoicing options
- RFM analysis
- Points/rewards programs
- Customer relationship management
- Inactive customer tracking
- Average days-to-pay calculation
- Real-time address correction and verification
Order Entry & Order Processing
- Online, phone and catalogue order processing system
- Order search by order or customer information
- Batch and 'real time' credit card processing
- COD, eCheck, check and invoice payment options
- Pick/pack order processing paperwork with scan & pack control
- Import from order taking services and the popular online Ecommerce channels, shopping cart software and ecommerce software solutions
- Order export to fulfilment companies
- Quotation management
- Return authorizations and exchange controls
- "Total Saved" calculation for discounted orders
- Manager's review status with override for discounts above predetermined thresholds
- Special inventory controls for discontinued and returned items
- Enhanced Line Item Information for customer service teams
- Enhanced Selling Tools for order entry teams
- Gift order and gift certificate management
Inventory Management
- Unlimited selling prices
- Unlimited purchasing levels
- Automatic PO generation
- Drop-ship inventory processing
- Composite (kit) item inventory preferences
- Continuity & "of the month" programs
- Subscription management
- Serialized inventory items
- Size/colour/variation inventory controls and matrices
- Discontinued inventory item preferences
- Back order items management with automated order processing
- Service item options
- Sales statistics and inventory forecasting
- Online product information
- Cross-sell/up-sell/substitute inventory prompts
- Bin and warehouse management
Shipping
- Unlimited shipping methods
- Rates/zones for UPS®, FedEx®, USPS®, DHL® and others
- Customer shipping charges based on actual cost or in-house schedule
- Interfaces for UPS, USPS, FedEx, DHL and others
- Interfaces to third party shipping solutions such as Harvey's CPS® and Endicia®
Ecommerce Accounting
- Query-based reporting
- Accounts receivable
- Aging & finance charges
- Accounts payable
- Check processing
- Calculation and reporting of sales tax
- G/L Interfaces to most popular third party applications
- Features for Intuit QuickBooks Software
List Management & Mailing
- Target customer list creation
- Label printing with USPS bar codes
- Mail/merge form letters
- "Broadcast" e-mail or fax campaign management
- CASS and Zip+4 processing (licensing required)
- Address verification and NCOA processing (licensing required)
- Deduping & merge/purge
Reporting
- Executive level reporting and audits
- Manager's Dashboard with automatic email and text preferences
- Sales and marketing analysis of multichannel, ecommerce, and catalogue
- Employee activity & productivity
- Ad source and catalogue
- Royalties & commissions
- Inventory & forecasting reports
- Sales tax collection
- Built-in graphing feature
- MS Excel®, Word®, and PDF formats
Point of Sale & Retail
- Cash drawer management & reconciliation
- Bar code scanner compatibility
- Pole display options
- MICR check scans
- 40 column register receipt printer
- Dedicated POS inventory tracking
- Optional customer information collection with POS orders
- Gift Receipt Preferences
- Override for manager refunds
You can set up your entire company in M.O.M. and gain the flexibility to utilise SiteLINK or any ecommerce software solution. The rest, from inventory management to shopping cart checkout is automatic. You'll achieve automation benefits while leveraging your Ecommerce shopping cart or related investments across accounting and Intuits QuickBooks, Google Adwords, Google Checkout, Third Party Shopping Cart Integrations, eBay Software, Chat Software, Amazon Fulfilment, Retail Software, Flat Rate Shipping Solutions and more.
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