Telesales

Why don’t you add a complete phone contact management system to M.O.M.? It provides your customer support and sales staff with an inbound call log; outbound call and call back scheduling; a call note pad; caller interest level tracking, even an auto dialling feature if you have your phone system hooked up to your phone system. This module also lets you use the optional List Management Module (LMM) to create telemarketing lists that can be loaded as ‘calls to be made’ with scheduled call dates, first call topics and assigned salesperson.

Once you've earned a customer's loyalty, generating reorders provides one of the highest returns available to a direct marketer. And if you have a prospect that's given you contact information but hasn't ordered, regularly giving that prospect an opportunity for his or her first purchase is a marketing "best practice." Our List Management Module is just the tool you need to create segmented target lists of your customers and prospects for mailing, e-mailing, or telemarketing, in other words, generating that extra sale. The module includes a sophisticated query building tool that enables you to precisely build your list based on customer or prospect type, product purchased, advertising source, gross dollar amount spent, number of orders, geographic location, date of last activity, number of mailings, even any of your own customised customer fields.